These terms are an agreement between RocSite, Inc., a Delaware corporation based in Orlando, Florida ("RocSite", "we", "us"), and the organization or individual that creates the workspace or buys the subscription ("Customer", "you"). You accept these terms by ticking the acceptance box when you sign up, or by signing an order that refers to them. If you accept on behalf of an organization, you represent that you are authorized to bind it, and "you" means that organization. If you do not agree, do not use the service.
A person invited into a workspace is not a separate Customer. Invited members must follow sections 3, 5 and 9 and the Acceptable Use Policy, but do not personally owe the Customer's fees or its obligations under section 16.
Please read section 20. If you sign up on or after 2026-10-03, it requires most disputes to be resolved by binding individual arbitration rather than in court, and you can opt out of it within 30 days. Section 5 explains that AI output is not professional advice, and that the health, clinical and research apps are for research, education and administration only and must not be used for decisions about any patient's care.
RocSite is a multi-tenant workspace: a wiki, an assistant that answers questions over your own content, notes, files, CRM, calendar and agenda tools, meeting rooms and transcription, an apps catalogue, and a programmatic interface (MCP) for connecting your own tools. Features available to you depend on your plan. We may add, change or remove features over time. We will give at least 30 days' notice before materially reducing the functionality or allowances of a paid plan, unless the law or an urgent security issue requires earlier action, and if you cancel because of it we will refund the unused part of any prepaid period.
Features marked beta, preview or experimental are offered for evaluation, may change or stop, and are provided without any commitment of availability. A beta label does not remove the refund above for a feature your paid plan expressly includes.
You own your content. You and your licensors keep all rights in everything you and your members put into a workspace. RocSite claims no ownership of it. We process it only to provide the service to you, to support your workspace, to maintain security, and as you instruct through your use of the features. We do not sell it, we do not use it to advertise, and we do not use it to train or improve models unless you turn on the setting described in Your data below.
You grant us the limited licence necessary to host, store, transmit, index, back up and display your content for the purpose of operating the service for you, and to carry out export and deletion under section 11. That licence ends when those tasks are complete.
You are responsible for your content: for having the right to put it into the service, and for it complying with the law and with the Acceptable Use Policy. You must not record or transcribe a meeting or a call unless everyone whose consent the law requires has given it, and you must connect only accounts you are authorized to connect. RocSite does not decide which consent rule applies where your participants are.
As between you and us, output the service generates for you belongs to you, excluding our own technology and the rights of others in the underlying material. Similar output may be generated for other customers, and we make no claim that output is unique or that it can be protected as intellectual property.
RocSite or its licensors own the service, its software, models, designs and documentation, and all improvements to them. These terms give you a right to use the service during your subscription and do not transfer any of that intellectual property to you. If you send us suggestions, we may use them without obligation to you; this does not permit any use of your content, personal data or confidential information beyond these terms. We may keep and use operational records about the service (for example counts, timings, errors and billing records) that contain no content, to operate, secure, support and bill for it.
Each database record in RocSite belongs to exactly one organization. On the tenant tables, the database itself enforces that boundary with row-level security, and the application connects as a role that is not allowed to bypass it, so an application bug alone does not let one organization query another's records. Automated tests attempt cross-organization reads and writes and require them to fail. Files, backups, logs, email delivery, payments and outage answers are protected by other access controls and by the contracts described in the Data Processing Addendum and the subprocessors list. Where your plan provides a dedicated deployment, your workspace additionally runs against a separate database. No security measure is perfect, and we do not promise that unauthorized access is impossible.
Some apps in the catalogue work with health, clinical or scientific information, including the AI Governor, Discovery and the health apps in the practice starter pack. They are offered for research, education and administrative use only. They are not medical devices, and they have not been cleared or approved by the FDA or any other regulator. Do not use them to diagnose, treat, mitigate, cure or prevent any disease or condition, to select or dose a treatment, to triage, or to monitor a patient, or for any other decision about an individual patient's care. Review by a professional does not lift this restriction. Any clinical use requires a separate signed agreement that names the permitted function.
If you connect a third-party service (for example a Google account, a mailbox, or your own AI provider), your use of that service is governed by your agreement with its provider, and we are not responsible for that service, its availability, or what it does with data you choose to send it. We remain responsible for our own integration with it and for the subprocessors we engage, as the Data Processing Addendum sets out. You authorize us to access and exchange data with a connected service as needed to provide the features you turn on.
$79/month. The Starter plan, the law firm starter pack, and Cases and RoClarity pinned first. Same price as Starter. The rest of the catalogue stays. For non-privileged work: do not put privileged communications in it.
$79/month. The Starter plan, the practice starter pack, and the health apps pinned first. Same price as Starter. Not for protected health information.
| Plan | Price | Seats included | Workspaces | Tokens a day |
|---|---|---|---|---|
| Personal | $20/month | 3 | 1 | 300,000 |
| Starter | $79/month | 5 | 2 | 400,000 |
| Pro | $199/month | 15 | 5 | 2,000,000 |
| Business | $799/month | 50 | 15 | 8,000,000 |
| Enterprise | contract | By contract | By contract | By contract |
| Dedicated | contract, quote | By contract | By contract | By contract |
Standard plans in that table, other than Dedicated, are not for protected health information, privileged communications, or other regulated data. Standard plans permit ordinary business and contact data. They do not permit protected health information under HIPAA, identifiable patient information, attorney and client privileged communications, or special category personal data under data protection law. The law firm and practice starter packs do not change these limits. Dedicated is a written contract for dedicated systems, with a signed BAA or an equivalent agreement, priced by quote. Protected health information may be processed only in a Dedicated deployment after a HIPAA business associate agreement is signed and only in the features and providers it names. Email [email protected]. The signup form does not start a Dedicated workspace.
Fees are in US dollars and are billed in advance for each subscription period. Your plan determines the number of seats and the usage allowances available to your workspace; the allowance included in your plan governs, and inviting people beyond your seat count requires moving to a plan that includes them. Prices are stated before tax. Where the law requires us to collect a tax we add it to the invoice, and you are responsible for other taxes the law puts on you.
Payments are processed by Stripe. RocSite does not receive or store card numbers.
We may change prices for a renewal period. We will give at least 30 days' notice before a price change takes effect for you, and you may cancel before renewal if you do not accept it.
Where a free trial is offered, the trial period and what it includes are stated at signup and in your workspace. A trial carries reduced usage allowances, converts to a paid plan only if you choose one, and may be ended by us at any time if it is used in breach of these terms or the Acceptable Use Policy. We may change or end a free, trial or unpaid pilot offering on 14 days' notice, and section 11 still applies to your content. Because they are provided without charge, free, trial and unpaid pilot workspaces are provided without any service commitment. A paid pilot follows its signed order.
Free, trial and pilot workspaces get the same data protection as paid ones. We do not use what happens in any workspace, including the content you put in it and the questions you ask, to improve or train models unless you turn on Help improve RocSite with my data in Settings. That setting is off by default, you can turn it off at any time, and data we receive from Google is never used that way, whatever the setting (see Your data in section 3).
Subscriptions renew automatically for successive periods of the same length unless cancelled before the end of the current period. Checkout shows the price, the billing period and how to cancel before you pay, and you authorize us (through Stripe) to charge the payment method on file for each renewal. You can cancel in billing settings or by email to [email protected]. For a term of 12 months or longer we will email the workspace owner before renewal, with the price and how to cancel. Cancellation and refund terms are set out in the Refund and Cancellation Policy, which forms part of these terms; where these terms promise a refund, that promise applies whatever the policy says.
If a payment fails and is not resolved within 14 days of our notice, we may suspend the workspace until it is. Suspension does not start the deletion period in section 11. If the amount is still unpaid 30 days after suspension, we may terminate under section 18.
Your use of the service is subject to the Acceptable Use Policy. We may suspend a workspace or an account that breaches it, or that presents a security risk to the service or to other customers. Where practical we will warn you first and give you an opportunity to fix the problem; where the risk is immediate we may suspend first and tell you promptly afterwards, with the reason. You may not use the service in a transaction prohibited by United States export control or sanctions law, or give access to a prohibited person or for a prohibited end use.
We aim to keep the service available and to give reasonable notice of planned maintenance. Unless your agreement includes a written service level commitment, the service is provided without a guaranteed uptime percentage and without a contractual credit for downtime. This does not remove the outage refund in the Refund and Cancellation Policy. We keep backups to protect the service, but they are not a substitute for your own copies: you are responsible for exporting and keeping copies of content you cannot afford to lose. Support is by email at [email protected].
Each party may receive information of the other that is not public. Each will use it only to perform under these terms, disclose it only to people who need it for that purpose and are bound to protect it, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed, and does not prevent a disclosure required by law; where the law allows, the recipient will give notice first and disclose only what is required.
Where we process personal data on your behalf, we do so as your processor under the Data Processing Addendum, which is incorporated into these terms. Our handling of personal data generally is described in the Privacy Policy.
Each party warrants that it has the authority to enter into this agreement. RocSite warrants that it has the right to provide the service to you during your subscription. You warrant that you have the rights, notices and consents needed for the content you put into the service and for our processing of it under these terms.
Except for the warranties in this section, our express commitments in these terms, and rights the law does not allow to be excluded, the service, all AI output, and all beta, free, trial and pilot features are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, secure or error free, that content will never be lost, or that AI output, scores, calculations or findings will be accurate, complete or fit for any clinical, legal, financial or other professional purpose. This does not reduce our express security, confidentiality, data protection or refund commitments.
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or business, arising out of or related to this agreement or the service, however the claim is framed, even if advised of the possibility.
Each party's total liability arising out of or related to this agreement or the service, for all claims arising in any 12-month period, is limited to the greater of (a) the fees you paid to RocSite for the service in the 12 months before the first event giving rise to liability, and (b) US$100. For a breach of section 12 or of the Data Processing Addendum, that limit is instead the greater of those fees and US$1,000.
These limits do not apply to: a party's fraud, gross negligence or wilful misconduct; death or bodily injury caused by a party's negligence; your obligation to pay fees that are due; a refund these terms or the Refund and Cancellation Policy expressly promise; your wilful breach of the Acceptable Use Policy rules on illegal content, malware, unauthorized access or sanctions; or liability that cannot be limited by law. They apply even if a limited remedy fails of its essential purpose. The fees reflect this allocation of risk. If you are an individual using the service for personal purposes, this section does not take away a right that the law of your home state does not allow you to waive.
If you use the service for business purposes, you will defend RocSite and its officers, directors and employees against a third-party claim, and pay the damages and reasonable legal fees finally awarded or agreed in a settlement you approve, to the extent the claim arises from: your content; a recording you made without a consent the law requires; your use of the service in breach of these terms or the Acceptable Use Policy; protected health information, privileged communications or other regulated data you put into a standard workspace; or a decision you or your members make about a patient, a client or any other person. This does not apply to a claim to the extent it is caused by RocSite's fraud, negligence or wilful misconduct, by a defect in the service, or by a claim that the service or its models infringe someone's intellectual property, and it does not cover a fine or penalty for RocSite's own violation of law. If you are an individual using the service for personal purposes, this paragraph applies only to content you had no right to upload.
We will defend you against a third-party claim that the service, unmodified and used as these terms allow, infringes that third party's United States patent, copyright or trademark or misappropriates its trade secret, and pay the damages finally awarded or agreed in a settlement we approve. This does not apply to the extent the claim arises from your content, from a modification we did not make, from a combination with something we did not provide, from your own AI provider, or from use after we told you to stop and offered a reasonable alternative. If the service is, or we think it may be, the subject of such a claim, we may modify it, obtain a licence, or end the affected subscription and refund the prepaid fees for the unused period. This paragraph is our entire obligation, and your exclusive contractual remedy, for infringement claims, and it is subject to section 15.
In each case the defended party must give prompt notice (a delay reduces the obligation only to the extent it harms the defence), allow the other to control the defence and settlement, and give reasonable cooperation at the defending party's expense. A settlement may not admit fault of, or impose an obligation other than payment on, the defended party without its consent.
We may update these terms. For a material change we will email the workspace owner and show a notice in the app at least 30 days before the change takes effect for you, and update the effective date above. A material change includes any change to price, liability, indemnity, dispute resolution, data use, Google data, or the health and clinical rules. A change the law requires on a shorter timetable, or a change needed to close a security problem, may take effect sooner; we will still give notice and say why. The same rules apply to the Acceptable Use Policy, the Refund and Cancellation Policy and the Privacy Policy. If you do not accept a material change, you may cancel before it takes effect, and we will refund the unused part of any prepaid period. If you keep using the service after the effective date, you accept the change. A change to section 20 gives you a new opt-out under that section, and no change applies to a dispute already notified under section 20.
This agreement is between RocSite, Inc., a Delaware corporation ("RocSite", "we") and the Customer. It is governed by the laws of the State of Delaware, and section 20 by the Federal Arbitration Act, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are an individual using the service for personal purposes, this choice of law does not take away a protection that the law of your home state does not allow to be waived.
Subject to section 20 and to any forum the Data Processing Addendum or the Standard Contractual Clauses require, court proceedings will be brought in the state courts in Orange County, Florida, or the United States District Court for the Middle District of Florida, Orlando Division, where RocSite is based, and each party submits to those courts. An individual using the service for personal purposes may instead sue in the courts of the county where they live. To the extent the law allows, each party waives a jury trial, except a party that is not bound by section 20.
Neither party may assign this agreement without the other's consent, except to a successor of its business by merger, acquisition or sale of substantially all of the relevant assets, which must assume the assigning party's obligations; an assignment does not enlarge the permitted uses of your data, and we will obtain any consent Google's rules require before Google data is transferred. If a provision is unenforceable, it is enforced to the maximum extent allowed and the rest remains in effect. A failure to enforce a right is not a waiver of it. A party is excused from performance only to the extent an event beyond its reasonable control prevents it despite reasonable precautions; it must notify the other and work to resume, and if a material interruption lasts 30 days either party may end the affected service and we will refund unused prepaid fees. This excuse does not apply to paying money that is due, notifying a personal data breach, or deleting or returning data as these terms require. The parties are independent contractors. There are no third-party beneficiaries, except that the people we must defend under section 16 may enforce it and data subjects keep the rights the law or the Standard Contractual Clauses give them.
Notices. We give notices by email to the workspace owner's recorded address and, for material changes, also in the app. You may give notices, including dispute notices, cure notices and an arbitration opt-out, by email to [email protected]. An email notice is received on the day it is sent unless it bounces. Keep your contact details current.
Order of precedence. Mandatory law and, where they apply, the Standard Contractual Clauses control. A signed written agreement between us controls on the subjects it expressly covers. The Data Processing Addendum controls over these terms on the processing of personal data, and the Google user data section of the Privacy Policy controls where it is stricter. These terms control over the Acceptable Use Policy and the Refund and Cancellation Policy. These documents are the entire agreement between the parties about the service and replace any prior understanding. These terms may be accepted electronically. Any purchase order or other terms you send us do not apply.
RocSite, RunJaw and the related services are provided as is and as available. We build and run them with care and we do our best to keep them secure, but no system is perfectly secure and any service can fail or be attacked. You are fully responsible for everything you put into the service, everything you take out of it, everything you do with it, and for checking any result, including anything an AI produces, before you rely on it. To the fullest extent the law allows, and except for our express commitments in these terms, the Data Processing Addendum and our Privacy Policy, RocSite, its owner and its operators are not responsible or liable for any loss, damage, cost, claim or breach that arises from your use of the service, including loss or exposure of data, wrong or harmful AI output, downtime, the acts of other users or third parties, and anything you publish, send or advertise through the service. If you use the service for business purposes, you agree to hold us harmless from claims that arise from your use or your content, as section 16 describes, and everyone is responsible for their own content. We do not monitor or govern what you do with the service, apart from automatic checks that protect the service from abuse, and we may suspend access as described in section 18. If this is not acceptable to you, please do not use the service. You can stop at any time and delete your account. Nothing in these terms changes what our Privacy page says about how we handle your data, and nothing limits any right the law does not allow us to waive.
If you need RocSite or RunJaw on your own network, server or cloud, contact us. We can provide a licensed copy of the code, installed in your environment, subject to the licenses of the third-party components it includes, for a price agreed with you in writing. Until we agree in writing, you receive no license to the source code.
RocSite, Inc. · Orlando, Florida · [email protected]