Acceptable Use Policy

Effective 2026-09-18 · forms part of the Terms of Service

This policy covers everyone who uses RocSite. It exists to keep the service safe and available for every organization on it. Breaching it can lead to suspension or termination.

Do not use RocSite to

• Break the law, or help someone else break it.
• Store or distribute material you have no right to, including infringing content.
• Store or distribute child sexual abuse material. We report this to the authorities without notice and terminate the workspace immediately.
• Harass, threaten, defame or impersonate a person, or publish someone's private information without their consent.
• Send unsolicited bulk email, or use a connected mailbox to send spam.
• Distribute malware, run phishing, or attempt to gain unauthorized access to any system or to another organization's workspace.
• Probe, scan or load-test the service without our written permission, or interfere with its operation or with other customers' use of it.
• Circumvent plan limits, seat counts, rate limits or access controls, including by sharing one seat between multiple people.
• Resell or provide the service to third parties as your own, unless your agreement with us expressly permits it.

AI features specifically

• Do not use the assistant to generate material that would breach this policy if you had written it yourself.
• Do not present AI output as professional advice, legal, medical, financial or otherwise, to people who will rely on it, without competent human review.
• Do not use the service to build a competing model by systematically extracting outputs at scale.

Fair use of shared capacity

Assistant, transcription and embedding features run on finite compute that is shared across all customers. Your plan states its daily allowances. Automated or scripted use that consumes capacity far beyond normal interactive use, even within your allowance, may be rate-limited so that the service stays responsive for everyone. We will contact you before taking action unless the load is causing immediate harm.

Security research

We welcome good-faith reports. Email support@rocsite.com with enough detail to reproduce the issue. Please do not access another organization's data, degrade the service, or disclose publicly before we have had a reasonable chance to fix it. We will not pursue action against research conducted on those terms.

Reporting a problem

To report content or behaviour that breaches this policy, email support@rocsite.com with the workspace or URL and what you observed.

What we do about breaches

Depending on severity we may contact the workspace owner, rate-limit or restrict a feature, suspend an account or a workspace, or terminate the agreement. Where practical we warn first and give an opportunity to fix the problem. Where there is immediate risk of harm, of legal exposure, or to the service itself, we may act first and inform you promptly afterwards. Fees are not refunded for a workspace terminated for breach of this policy.

Contact

RocSite · support@rocsite.com